mirzabet's Privacy Policy
Your personal information is our highest priority. This policy describes in detail how we collect, use, and keep your information secure.
Introduction and Overview
mirzabet (referred to hereinafter as "we", "us", or "the platform") operates a trusted online entertainment platform for players in Bangladesh. We place the highest importance on protecting your privacy. This Privacy Policy explains what types of information we collect, how that information is used, who it may be shared with, and what your rights are.
By using our website mirzabet.cam or by registering an account, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy applies to all services of mirzabet — including online slots, live casino, cricket betting, card games, and other entertainment services. For any changes, we will publish updates on this page and will endeavour to notify registered users accordingly.
Section 1 — Information Collection
mirzabet collects information from you in various circumstances. Below is a detailed description of what types of information are collected and under what circumstances.
Information Provided at Registration
When you create an account on mirzabet, we collect the following information:
- Full name (as per national identity card or passport)
- Date of birth (for age verification — for persons aged 21+ only)
- Email address
- Mobile number
- Residential address
- Preferred currency (BDT / Taka)
Identity Verification (KYC) Information
We follow the Know Your Customer (KYC) process to ensure secure transactions and prevent money laundering. As part of this process, the following information may be requested from you:
- Copy of National Identity Card (NID) or passport
- Recent utility bill or bank statement (as proof of address)
- Proof of ownership of payment method (such as bKash or Nagad account details)
Automatically Collected Information
When you visit our platform, the following information may be collected automatically:
- IP Address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Which pages you visited and how long you stayed
- Information collected through cookies and similar tracking technologies
- Referral URL (which site you came from)
Financial Transaction Information
When you make a deposit or withdrawal, we store transaction-related information such as the transaction amount, date, method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction identification number. We do not store full payment card numbers.
Section 2 — Use of Information
mirzabet uses collected information only for lawful and specific purposes. We never use your information for unnecessary or unauthorised purposes.
Account Management and Service Delivery
Your information is used to create and maintain your account, verify logins, process transactions, track game history, and provide bonuses and rewards.
Security and Fraud Prevention
We analyse your activity data to prevent unauthorised access, detect suspicious activity, prevent money laundering, and ensure responsible gaming.
Communication and Customer Support
We use your email or contact information to confirm transactions, send important account-related notifications, respond to support tickets, and resolve technical issues.
Improvement and Personalisation
By analysing your preferences and usage patterns, we improve the platform experience and display relevant games, promotions, and offers for you. This analysis is conducted in a fully secure environment.
Compliance with Legal Obligations
Information may be used to comply with applicable laws and regulations, to respond to lawful requests from legal authorities, and where necessary for dispute resolution.
Section 3 — Information Sharing
mirzabet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Our payment processing partners (such as bKash, Nagad, Rocket, Upay, and banking institutions), game technology providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and IT infrastructure service providers may receive limited information necessary for operations. These partners are contractually bound to uphold our privacy standards.
Requests from Legal Authorities
We are obliged to provide necessary information in response to lawful legal orders, court directives, or requests from competent authorities. In such cases, we will endeavour to notify you where possible.
With Your Consent
To share your information with third parties for any purpose other than those mentioned above, we will obtain your explicit consent in advance.
Section 4 — Cookies Policy
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser or on your device. mirzabet uses cookies for the following purposes:
- Essential cookies: To maintain login sessions, ensure security, and operate the platform's core functions.
- Performance cookies: To remember your preferences (such as language) and improve site speed.
- Analytics cookies: To understand user behaviour and improve the platform.
Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly and may limit your experience.
Section 5 — Data Retention and Security
Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. Even after an account is closed, financial records and identity verification information may be retained for a designated period.
Data Security Measures
mirzabet uses industry-standard technology to keep your information secure:
- SSL encryption (TLS 1.2 or above) — all data transfers are encrypted
- Two-Factor Authentication
- Restricted access policy — only authorised staff can access information
- Regular security audits and vulnerability testing
- Encrypted databases and secure server environments
- Automated alert systems for suspicious activity
Response to Data Breaches
In the event of a data breach, we will investigate promptly and notify affected users in accordance with applicable law. Our security team continuously monitors for potential threats.
Section 6 — Your Rights
As a user of mirzabet, you have the following rights. To exercise these rights, please contact our support team.
Right of Access
You have the right to request a copy of what information we hold about you.
Right to Rectification
You have the right to request that any inaccuracies in your information be corrected or updated.
Right to Erasure
In certain circumstances you may request that your information be deleted, however some information may be required to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to unsubscribe from marketing communications.
Section 7 — Protection of Minors
Age Verification
mirzabet strictly provides services only to persons aged 21+. We verify age at registration and during the KYC process. If any person opens an account by providing false information, that account will be closed immediately and deposited funds may be forfeited.
No Collection of Minors' Information
We do not intentionally collect any personal information from persons under the age of 21. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Section 8 — Policy Changes and Contact
Changes to the Policy
mirzabet reserves the right to update this privacy policy from time to time. For any significant changes, we will notify registered users by email or through a notification on the platform. Continued use of the platform after changes will be considered as your acceptance of the updated policy.
Dispute Resolution
If you have any dispute or complaint regarding this privacy policy, please contact our support team first. We will make a genuine effort to resolve the matter. If a resolution cannot be reached through direct discussion, further steps may be taken in accordance with applicable law.
Privacy-Related Contact
If you have any questions or requests regarding this privacy policy, please contact us.
Get support in Bengali via 24/7 live chat
Response time: Bangladesh Standard Time (BST, UTC+6)
Limitation of Liability: mirzabet's payment partners and game providers have their own privacy policies. When using third-party services, their own policies will apply. More details are available on the Terms and Conditions and Responsible Gaming pages.